Difference between revisions of "Legal Process Policy"

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Please see '''[[File:Sonic.net_Legal_Process_Policy_2012.pdf]]''' for our complete Legal Process Policy and Legal Records Form
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Please see '''[[File:Sonic.net_Legal_Process_Policy.pdf]]''' for our complete Legal Process Policy and Legal Records Request Form.
 
 
=Notice to Parties Serving Valid Legal Process on Sonic.net, Inc / Sonic Telecom, LLC.=
 
'''How to Reach Sonic.net, Inc. / Sonic Telecom, LLC'''
 
<br>
 
SubpoenaResponse@corp.sonic.net
 
<br>
 
Fax: (707) 595-4620
 
 
 
'''Sonic.net, Inc. & Sonic Telecom, LLC mailing address:'''
 
<br>
 
Sonic.net, Inc.
 
<br>
 
Attn: Legal Records
 
<br>
 
2260 Apollo Way
 
<br>
 
Santa Rosa, CA 95407
 
 
 
=STATUS REQUESTS AND QUESTIONS=
 
For security reasons, all questions must be submitted in writing along with a copy of the valid legal
 
process and response. Please take note of all sections of this document – a complete submittal will
 
assure we are able to respond in a timely fashion.
 
 
 
=RECORD RETENTION:=
 
 
 
==Identification of Internet Protocol Addresses:==
 
Sonic.net, Inc. / Sonic Telecom, LLC currently maintains its dynamic IP address log files for a period of
 
from zero to fourteen days. If asked to make an identification based upon a dynamic IP address that was
 
used more than 14 days prior to records request, Sonic.net, Inc / Sonic Telecom, LLC will not have
 
information to provide.
 
 
 
Please Note: Sonic.net, Inc. / Sonic Telecom, LLC’s system of allocating IP addresses uses Dynamic
 
Host Configuration Protocol (DHCP.) Dynamic IP users are not assigned a single or constant IP address.
 
Dynamic IP addresses are assigned and have the potential to change at any time. As a result, it is
 
necessary in all requests for subscriber information linked to a specific IP address that you supply specific
 
date and time including time zone of the incident when an IP address is involved.
 
 
==Identification of records Based on Telephone Number:==
 
Sonic.net, Inc. / Sonic Telecom, LLC can only provide account information on telephone numbers for
 
which we currently or have historically provided service. Sonic Telecom, LLC, retains the following
 
information about telephone toll calls for a period of 18 months, as currently required by Federal
 
Communication Commission regulations §42.6: the name, address, and telephone number of the caller,
 
telephone number called, date, time, and length of the call.
 
 
 
==Record Retention Timeline==
 
The following retention policies generally apply to frequently sought records:
 
<br>
 
Dynamic IP Assignment Logs: 0-14 Days
 
<br>
 
Call Records: 18 Months
 
<br>
 
Other Records: Variable
 
<br>
 
Preservation Requests: 90 Days
 
 
 
==Customer Notification Policy==
 
'''For civil legal process''' - It is Sonic.net’s policy to notify customers upon receipt of a civil subpoena
 
demand of their account information. There is a two week wait period before disclosure of information.
 
 
 
Sonic.net will advise the customer that the information will be disclosed unless Sonic.net is in receipt of a
 
document seeking a court approved protective order prior to the date on which Sonic.net must legally
 
comply with the demand.
 
 
 
Fee for Civil Subpoena Processing: Sonic.net charges a fee for the processing of civil subpoenas.
 
 
 
'''For criminal legal process''' - Sonic.net will notify customer of upon receipt for criminal subpoena unless
 
confidentiality is specifically required by the order. Please obtain a sealed order if confidential treatment
 
is required.
 
 
 
==Required Information to be submitted:==
 
 
 
*Subpoena or Court Order
 
and,
 
*Subscriber IP
 
and/or,
 
*Email Address
 
*Telephone Number
 
and,
 
*Date/Time & Time Zone
 
*What responsive information is required
 
 
 
=COST REIMBURSEMENT (Authorized under 18 U.S.C. § 2706)=
 
 
 
Sonic.net, Inc. / Sonic Telecom, LLC, reserves the right to require payment in advance, to withhold
 
delivery of information until payment is received and to seek enforcement of charges. Non-binding
 
estimates can be provided to the requesting parties. However, entities that fail to pay charges must serve
 
process by the registered agent within the appropriate state and requests for expedited response will not
 
be granted.
 
 
 
==Cost Reimbursement Fees: (Authorized under 18 U.S.C. § 2706) ==
 
 
 
Sonic.net will provide an estimate upon request. Please fax all required documentation and state on fax cover sheet,
 
“Estimate Request”.
 
 
 
'''Civil Subpoenas:'''
 
*$25.00 per customer or IP notification and processing fee and $125.00 hourly fee. One hour
 
minimum per customer or IP.
 
 
 
'''Criminal Subpoenas:'''
 
*$125.00 hourly fee. One hour minimum per response.
 
 
 
'''Please Note:''' No charge for matters relating to child pornography or child endangerment investigations
 
and investigations involving harassing or abusive calls, if documented when requested and
 
unless expedited response is sought.
 
 
 
Requests based on IP addresses must include date and time information including time zone.
 
 
 
=Procedure Submit to Legal Records=
 
Please see '''[[File:Sonic.net_Legal_Process_Policy_2012.pdf]]''' for our complete Legal Process Policy and Legal Records Form
 
  
 
[[category:policies]]
 
[[category:policies]]

Latest revision as of 13:38, 26 March 2015

Please see File:Sonic.net Legal Process Policy.pdf for our complete Legal Process Policy and Legal Records Request Form.