Legal Process Policy

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Please see Legal Process Policy 2012.pdf for our complete Legal Process Policy and Legal Records Form

Notice to Parties Serving Valid Legal Process on, Inc / Sonic Telecom, LLC.

How to Reach, Inc. / Sonic Telecom, LLC
Fax: (707) 595-4620, Inc. & Sonic Telecom, LLC mailing address:, Inc.
Attn: Legal Records
2260 Apollo Way
Santa Rosa, CA 95407


For security reasons, all questions must be submitted in writing along with a copy of the valid legal process and response. Please take note of all sections of this document – a complete submittal will assure we are able to respond in a timely fashion.


Identification of Internet Protocol Addresses:, Inc. / Sonic Telecom, LLC currently maintains its dynamic IP address log files for a period of from zero to fourteen days. If asked to make an identification based upon a dynamic IP address that was used more than 14 days prior to records request,, Inc / Sonic Telecom, LLC will not have information to provide.

Please Note:, Inc. / Sonic Telecom, LLC’s system of allocating IP addresses uses Dynamic Host Configuration Protocol (DHCP.) Dynamic IP users are not assigned a single or constant IP address. Dynamic IP addresses are assigned and have the potential to change at any time. As a result, it is necessary in all requests for subscriber information linked to a specific IP address that you supply specific date and time including time zone of the incident when an IP address is involved.

Identification of records Based on Telephone Number:, Inc. / Sonic Telecom, LLC can only provide account information on telephone numbers for which we currently or have historically provided service. Sonic Telecom, LLC, retains the following information about telephone toll calls for a period of 18 months, as currently required by Federal Communication Commission regulations §42.6: the name, address, and telephone number of the caller, telephone number called, date, time, and length of the call.

Record Retention Timeline

The following retention policies generally apply to frequently sought records:
Dynamic IP Assignment Logs: 0-14 Days
Call Records: 18 Months
Other Records: Variable
Preservation Requests: 90 Days

Customer Notification Policy

For civil legal process - It is’s policy to notify customers upon receipt of a civil subpoena demand of their account information. There is a two week wait period before disclosure of information. will advise the customer that the information will be disclosed unless is in receipt of a document seeking a court approved protective order prior to the date on which must legally comply with the demand.

Fee for Civil Subpoena Processing: charges a fee for the processing of civil subpoenas.

For criminal legal process - will notify customer of upon receipt for criminal subpoena unless confidentiality is specifically required by the order. Please obtain a sealed order if confidential treatment is required.

Required Information to be submitted:

  • Subpoena or Court Order


  • Subscriber IP


  • Email Address
  • Telephone Number


  • Date/Time & Time Zone
  • What responsive information is required

COST REIMBURSEMENT (Authorized under 18 U.S.C. § 2706), Inc. / Sonic Telecom, LLC, reserves the right to require payment in advance, to withhold delivery of information until payment is received and to seek enforcement of charges. Non-binding estimates can be provided to the requesting parties. However, entities that fail to pay charges must serve process by the registered agent within the appropriate state and requests for expedited response will not be granted.

Cost Reimbursement Fees: (Authorized under 18 U.S.C. § 2706) will provide an estimate upon request. Please fax all required documentation and state on fax cover sheet, “Estimate Request”.

Civil Subpoenas:

  • $25.00 per customer or IP notification and processing fee and $125.00 hourly fee. One hour

minimum per customer or IP.

Criminal Subpoenas:

  • $125.00 hourly fee. One hour minimum per response.

Please Note: No charge for matters relating to child pornography or child endangerment investigations and investigations involving harassing or abusive calls, if documented when requested and unless expedited response is sought.

Requests based on IP addresses must include date and time information including time zone.

Procedure Submit to Legal Records

Please see Legal Process Policy 2012.pdf for our complete Legal Process Policy and Legal Records Form