Pace 5268AC

From SonicWiki
Jump to: navigation, search

The Pace 5268 is one of the residential gateways used for Fusion DSL and the primary gateway for Fusion Broadband and Gigabit Fiber customers. It features four gigabit Ethernet LAN ports and a 4x4 MIMO 802.11AC wireless interface.

Please note, a Pace 5268AC is also provided for Fusion IPBB customers. Features and settings that are available for Fusion Broadband and Gigabit Fiber customers may not be accessible for Fusion IPBB customers, or vice-versa.

Front LED panel

Label Description
Power This light will blink green during initial boot process.

It will be solid green when the device is on and functioning properly.

An amber power light indicates a firmware upgrade is in progress.

A solid red light can be expected during a hard reset or if the device fails to properly boot.

Battery Battery will not be provided with these units. This light will always be off.
Ethernet The Ethernet light indicates whether a device is plugged into the gateway via one of the four yellow Ethernet ports.
Wi-Fi The Wi-Fi light will be green when at least one device is connected wirelessly. The light will flicker when traffic is being passed.
HomePNA HPNA networking is not supported on these units.
Phone 1 & Phone 2 These LEDs are for VOIP service, which we are not providing through the 5268 at this time.
USB USB networking is not supported.
Broadband 1 & Broadband 2 A flashing green light indicates the gateway is searching for DSL signal.

A solid Broadband light indicates the gateway has obtained DSL synchronization.

No light indicates the device is not searching for a DSL signal.

Service Solid green when the device has IPv4 connectivity.

The light will stay off if the gateway is bridged.


The SSID is in the format of Sonic-XXXX where XXXX = a random 4 digit number.

The passkey is a 12 digit alphanumeric randomly generated string.

For more information, see our Wireless Setup page.

Modifying 2.4GHz and 5.0GHz Wi-Fi Names

By default the 2.4GHz and 5.0GHz channels use the same network name. This may need to be changed for troubleshooting or may want to be changed out of preference. Follow these steps to assign individual names:

  • Log into the gateway interface by surfing to
  • Click the "Wireless" icon under "Summary"
  • The 2.4GHz channel name can be modified under "Network Name(SSID)"
  • Change the 2.4GHz channel name if desired and scroll down until you see a "Save" option on the right
  • Get back to the Wireless Settings via steps 1-2 if needed
  • Scroll down to "Wireless 5 GHz Radio Configuration"
  • The 5.0GHz channel name can be modified here under "Network Name (SSID)"
  • Scroll down until you see a "Save" option on the right
  • You may be prompted to enter a password to confirm changes. This will be the "Default System Password" printed on the sticker at the side of the modem.

Static IP

  • Log into the gateway interface by surfing to
  • Click the "Broadband" icon under "Summary"
  • Click "Link Configuration"
  • ”Choose Interface type” should have “Automatic Ethernet/DSL” selected by default.
  • Under the "Broadband IP Network (Primary Connection)" heading select "Manually specify IP address settings"
  • Enter your static IP, subnet mask and default gateway
  • Select "Manually specify DNS information"
  • Enter's DNS servers: and
  • Click "Save"
  • You may be prompted to enter a password to confirm changes. This will be the "Default System Password" printed on the sticker at the side of the modem.

Firewall Configurations

The use of each of the following firewall configurations allows direct internet access to your network. Please use caution and employ recommended best practices to keep your network secure.

Configuration Common Setup
Port Forwarding A small number of computers behind the residential gateway running a small number of programs that require open ports.
DMZplus Only one computer needs to be listening to incoming connections, but it needs to listen on a large number of discontinuous or changing ports. All unspecified incoming connections will be routed to the computer using DMZplus mode, but the Pace firewall will still be in place.
LAN Subports The recommended configuration if you'd like to use your own router behind the Pace residential gateway. This configuration allows a device plugged into a specified Ethernet port to bypass the Pace firewall and NAT table and obtain its own public IP address. This configuration will not work if your circuit has been assigned a single static IP address.
Bridged Mode Best used when you do not want to use the residential gateway as a router or wireless access point. This prevents it from downloading automatic firmware updates, or allowing support access to it during troubleshooting. Support encourages the use of LAN Subports as an alternative.

Port Forwarding

  • To enable port forwarding, first browse to or while connected to your residential gateway.
  • Browse to Settings > Firewall > Applications, Pinholes and DMZ.
  • Start by finding your computer by its hostname in the list of connected machines and clicking on it.
  • You may be asked to type in the password for your residential gateway. This can be found printed on a sticker below your wireless key on the side of your residential gateway.
  • Next you'll need to determine if the application for which you want to set up port forwarding is listed in the preset list of applications. If you find your application, simply select it and click Add. Then click Save at the bottom of the page.

Custom Application

  • If you cannot find your application, click the "Add a new user-defined application" link below the list.
  • Create an application profile name that you can remember easily, and specify the protocol and port range for your application. No other fields are required.
  • Click Add to List, then click Back to return to the previous screen.
  • Make sure to re-select the computer you want to forward traffic to first, then find the application profile name you just typed in the Application List.
  • Click Add to add it to the list of hosted applications. Then click Save.

LAN Subports

LAN Subports allow you to bridge any number of ethernet ports on the gateway. This setup is ideal for customers who want to use their own router behind the Pace gateway. LAN Subports will not work with single static IP address.

After enabling LAN Subports, you will need to turn your gateway off and back on again.



  • Log into the residential gateway's interface by surfing to (old versions of hardware that used original firmware use
  • Click the "Broadband" icon under "Summary"
  • Click "Link Configuration"
  • Under "LAN Subports" check the "Enable" box
  • Select a Lan port to map to Primary Connection (you can set any port, several of them or all of them)
  • Click "Save"
  • Reboot gateway

Bridged mode


To bridge the gateway:

  • Log into the RG's interface at (old versions of hardware that used original firmware use
  • Click the "Broadband" icon
  • Click "Link Configuration"
  • Under "Routing" uncheck the box labeled "Enable (Default is enabled. Routing disabled = Bridge mode)"
  • Click "Save"
  • Reboot the gateway.

Factory Reset

A factory reset will change all gateway settings back to default. To do so:

  • Hold the red reset button on the back of the gateway down for 15 seconds.
  • The Power LED will turn red. After 15 seconds it will turn green again. Let go of the reset button.
  • Allow a couple of minutes for the gateway to reboot.