Password FAQ

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What makes a good password?

See our Password_Guidelines

How do I change my password?

Use the Change Password tool in the Member Tools.

What if I've forgotten my password?

To reset a password on a primary account, use the password reset tool.

To reset your password using our automated system you will need the following:

  • Your username.
  • Your billing address Zip Code.
  • The credit card number used to pay for your service.
  • To be able to receive a call on one of the numbers listed on your account.

If you are unable to satisfy these requirements, please contact support for assistance.Category:Security