VPN Service

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FAQs

Is the VPN Service available to anyone?

Yes, the service is available to all Sonic connectivity customers.

Can I use the VPN service from anywhere?

Yes, there are no location based restrictions at this time.

Is there a session timeout?

No, not at this time.

Are any ports blocked?

Yes, port 25 (SMTP) is blocked both in and out of the VPN service.

What happened to the Cisco VPN client?

The Cisco VPN client is being deprecated. If you are using your Sonic VPN service through a Cisco client, please switch to OpenVPN.

How do I use the Sonic VPN service?

To use the Sonic VPN service, first download the OpenVPN client by going to https://ovpn.sonic.net/ and logging in with your main account's Sonic username and password. Download the installation file for your operating system. Linux users will be directed to a link to download the OpenVPN software with a package manager of their choice.

Android and Linux users will need to download your connect profile from https://ovpn.sonic.net as well.

From the program, you'll be able to connect to the VPN service when you wish to use it.

New Setup

The first step for new installs is to download the client. Surf to https://ovpn.sonic.net and enter the username and password for your main Sonic account. Make sure the login option is selected from the drop-down menu.

Ovpn-site-login.png


Windows Setup

Save and then run the Windows installer. The installation will finish automatically and prompt you to log in. Use your main Sonic account to log in.

Ovpn-windows-login.png

You will receive a warning about allowing a VPN connection to ovpn.sonic.net. Click Yes to continue.

Ovpn-windows-allow.png

After you've authenticated, you can find the OpenVPN icon in your systray with a green checkmark to indicate a successful connection. You can right-click on the icon to connect, disconnect or close the program.

Ovpn-windows-systray.png

Apple Setup

Download the installation file and double-click on the .pkg file to open it. Depending on your security preferences, you may receive the following message stating that the file is from an unidentified developer.

Ovpn-mac-unknown.png

To bypass this security precaution, click the Apple icon on the top left hand corner of the screen, and go to System Preferences. Click the Security and Privacy section. In the Security and Privacy section, you'll see a button labeled "Open Anyway" allowing you to launch the OpenVPN software.

Ovpn-mac-open-anyway.png

This will launch the OpenVPN installation wizard. Click continue.

Ovpn-mac-wizard1.png

You'll need to agree to the terms and conditions.

Ovpn-mac-wizard2.png

The installation software is lightweight, and you should not need to change its location.

Ovpn-mac-wizard3.png

Click Yes to allow VPN connections to ovpn.sonic.net.

Ovpn-mac-wizard4.png

You'll now have an icon for OpenVPN at the top-right corner of your screen, next to your wireless network indicator. You can use this button to toggle your VPN connection on and off.

Ovpn-mac-menu.png

iOS Setup

Search the App Store for "OpenVPN Connect,” and download it. Once it’s finished downloading tap “Open” to open it.

Ovpn-ios-01.png


Enter “beta.vpn.sonic.net” in the “Enter Access Server hostname” field, and tap “Done” on the keyboard.

Ovpn-ios-02.png


The OpenVPN client will then open up a link to beta.vpn.sonic.net in Safari. Enter your Sonic username and password in the “Username” and Password” fields and tap “Go."

Ovpn-ios-03.png


Tap on the “Yourself (User-locked profile)" link towards the bottom of the page to download your profile.

Ovpn-ios-04.png

Once the profile has downloaded tap “Open in OpenVPN” in the top righthand corner to open the OpenVPN app and add the profile.


Ovpn-ios-05.png

Tap the green “+” button to add the profile.

Ovpn-ios-06.png

Enter your password into the password field (if you wish have the app remember your password toggle "Save" under where you entered your password).

Toggle the switch under "Disconnected" to initiate the VPN session.

Ovpn-ios-07.png

When prompted to "Allow OpenVPN to enable VPN connection" tap "yes."

Ovpn-ios-08.png

Once OpenVPN has successfully connected you will see "Connected" under the profile name as well as the "VPN" icon in the menu bar between the time and the battery indicator.

Ovpn-ios-09.png

To disconnect from the service toggle the switch under "Connected."


Android Setup

Clicking on the OpenVPN Connect for Android download link will bring you to the Google Play Store, where you can download and install the OpenVPN Connect app.

Ovpn-android-app.png

After downloading the OpenVPN app, once again browse to https://ovpn.sonic.net and click the link at the bottom to download the connection profile for yourself. Then click Open.

Ovpn-android-profile.png

Clicking open will launch the OpenVPN Connect app and prompt you to import your Sonic profile. Click Accept to continue.

Ovpn-android-accept.png

To establish a VPN connection, type your Sonic password in the password window and click Connect.

Ovpn-android-connect.png

That's it! You should see a status saying OpenVPN: Connected. Your OpenVPN status will remain in the Notification Bar while you're connected.

Ovpn-android-connected.png